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Pricing:
Prices are according to category of accommodation, vehicles and others services mentioned on each tour programme.
Reservations:
The reservation should be sent by fax, mail, or e-mail to :
KHOAVIET TRAVEL CO.,LTD - HANOITOURS.com.vn
Travel, value of life,
Our offices:
51, Hang Quat str, Hoan Kiem dist, Hanoi, Vietnam
Tel: (84 4) 39380968, fax (84 4) 39380969,
Tel: (84-4) 3928 7978
Mob: +84 988555690, Director Mr. Thao Nguyen
Emails:
Website:
The reservation is effective only when you already reconfirmed it and transfer a certain deposit to KHOAVIET TRAVEL CO.,LTD
 Confirmation
You should reconfirm your reservation and send deposit to our company''s account at least 15 working days before your arrival in Vietnam. Your reservation is effective only when you have done this confirmation already. Cancellations and Cancellation Fees.
All cancellations must be received in writing, sent to us via fax or email. You do not have to pay any cancellation fee if you cancel your reservation more than 45-days before the check-in date.
30-45 days before arrival: 10% charge
15-29 days before arrival: 30% charge
7-14 days before arrival: 50% charge
Within 7 days before arrival: 90% charge
Cancellations and Refunds.
All cancellations must be received in writing, sent to us via fax or email. The following rules apply for cancellations:
• More than 14 days prior to departure: The total deposit paid to us (25% or US$ 100) will be valid for one (1) year from the date the deposit was received. During this time (365 days) the amount can be applied to other tours and services. After one (1) year the deposit amount is forfeited.
• Less than 14 days prior to departure: Complete forfeiture of deposit, due to hotel charges we incur for guest no-shows.
Deposits
We must receive a deposit from the client as 20% of total tour cost after reconfirmation of booking. Deposit should be sent by bank draft or transfer to our bank account. (If this amount is less than $100, a $100 per person deposit will apply).
Children discount
* Child Twin sharing with 01 adult 100% of adult fare
* Child with bed sharing with 02 adults 80% of adult fare
* Child without bed sharing with 02 adults 50% of adult fare
Payment
After customers arrive in Vietnam the balance will be regulated or transferred to our bank account of the owner of KHOAVIET Travel or payment at our offices.
By Western Union ( Sending money online): www.westernunion.com
Receiver:
1, Full name: NGUYEN THE THAO
2, Add: 51 Hang Quat str, Hoan Kiem, Hanoi, Vietnam
3, Tel: +84 4 3938 0968/ 0988555690
Please sign up for an user with Western Union send the deposit to us.
Notify us that you have sent the money with following information:1. Sender''s name:
2. Money Transfer Control Number ( usually 10 numbers):
3. Sender''s Address:
Note: sending money online is available only in some countries. If not available, please find an agent near to you to send money.
Bank''s account:
•Beneficiary name : NGUYEN THE THAO
•Benef''s Account number:
USD: 0011371703411
EUR: 0011143508226
•Address: 51 Hang Quat str, Hoan Kiem, Hanoi.
•Beneficiary Bank: Bank for Foreign Trade of Vietnam, Operations Centre.
Adress: 198, Tran Quang Khai, Str, Hanoi City, Vietnam.
•SWIFT Code: BFTVVNVX001.
•Note: bank fees is on your side.
By Bank''s account:
•Beneficiary name : KHOAVIET TRAVEL CO.,LTD
•Benef''s Account number: VND: 44533889
USD: 44534639
•Beneficiary Bank: ASIA COMMERCIAL BANK •Adress: 10 Trang Thi str, Hanoi, Vietnam. •Web: http://www.vietcombank.com.vn •SWIFT Code: ASCB VNVX •Note: bank fees is on your side.
Cash payment: only after the agreement of the two parts
Travellers''cheque: only after the agreement of the two parts; 1.00% of expenses are with the load of Client/ Agency.
Credit card: For payment by credit card, 3 % of expenses are charged by customers. This is for paying the balance in our offices.
• Amendment report must be sent to us via email or fax, at least 10 working days prior to your arrival date.
• We will advise the availability and possible amendment fees for changes made by you to your confirmed booking at the time when we receive the amendment report. However, we will not take any extra fees for those changes if no extra cost arises from them.
Unused services
No refunds or exchanges can be made with respect to accommodation, meals, sightseeing tours, transport or any other services, included in the tour price, but not utilized by the tour members.
Travel documents will be compiled after the deposit has been received and are sent two or three weeks prior to departure. These documents will be sent via email, and should be printed out by participants and retained as a receipt.
Responsibility
All possible care is taken to ensure that our suppliers maintain the highest possible standards. However, we are not responsible in any way for problems, however they arise, that result from the booking of services we do not directly control.
We, affiliated companies, servants or agents shall not be responsible or become liable in contract or tort for any injury, damage, loss, delay to person or property, additional expenses or inconvenience caused directly or indirectly due to any events beyond our control.
Validity
This information is valid at the time of publication but is subject to change without prior notice. However, should any changes occur, they will be posted on the website immediately. However, should the Terms and Conditions change after the deposit is paid, the Terms and Conditions under which the deposit was paid shall apply. |
